01The challenge
Opening an account meant six days of manual document review across three back-office teams. Every applicant document — IDs, proof of address, income statements — was read by hand, and a third of applications stalled on avoidable data-entry errors. Applicants abandoned; competitors onboarded them the same afternoon.
02The approach
We built the unglamorous 90%: an intake pipeline with document classification and extraction, a risk-scoring service with human review only where the model is uncertain, and full audit trails on every automated decision. The compliance team helped design the evaluation suite before a single model went live.
3 TEAMS · 6 DAYS
03The result
The bank's onboarding team moved from data entry to exception handling. The evaluation suite runs on every model change, and the audit trail satisfied the regulator on the first pass.